电子商务英语2015年4月真题试题及答案解析（00888）

随时通过电子邮件告知客户最新的订单状态。(updated)

当提到在网上做生意时，很多人关心的一个主要问题就是财务信息。(when it comes to)

电子商务与移动商务之间的差距正在缩小。(gap)

这取决于你的服务条款。(terms)

网络聊天被当作是一种技术和客户支持。(customer support)

(71.) [The internet is profoundly(深刻地)changing consumer behaviour.] One in five customers walking into a Sears department store in America to buy an electrical appliance will have researched their purchase online—and most will know down to a dime what they intend to pay. (72. ) [More surprisingly, three out of four Americans start shopping for new cars online, even though most end up buying them from traditional dealers.] The difference is that these customers come to the showroom armed with information about the car and the best available deals. Sometimes they even have computer print-outs identifying the particular vehicle from the dealer’s stock that they want to buy.

Different countries have different habits. (73. ) [In Italy and Spain, for instance,people are twice as likely to buy offline as online after researching on the internet.] But in Britain and Germany, the two most developed internet markets, the numbers are evenly split. Forrester, a research consultant says that people begin to shop online for simple, predictable products, such as DVDs, and then graduate to more complex items. (74. ) [Used-car sales are now one of the biggest online growth areas in America.]

People seem to enjoy shopping on the internet, if high customer-satisfaction scores are any guide. (75. ) [Websites are doing ever more and cleverer things to serve and entertain their customers, and seem set to take a much bigger share of peopled overall spending in the future.]

We’ve seen an enormous_______(grow) in the number of businesses using the web.

A poet is one who can_______(convert) ordinary words into a meaningful and effective piece of writing.

—Can I be of any______(assist), madam?一Yes, do you sell these shoes in brown?

There is a lot of_______(confuse) about the new rules.