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(18)是将系统化的、规范的、可定量的方法应用于软件的开发、运行和维护的过程,它包括方法、工具和过程3个要素。ISO9000是由ISO/TC176制定的关于(19)和质量保证的国际标准。CMM提供了一个框架,将软件过程改进的进化步骤组织成5个成熟度等级。除第1级外,每个等级都包含了实现该成熟度等级目标的若干(20)。在软件开发的各种资源中,(21)是最重要的资源。软件的复杂性是(22),它引起人员通信困难、开发费用超支、开发时间超时等问题。

  • A.软件过程
  • B.软件测试
  • C.软件工程
  • D.信息工程
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