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When a customer finds that an item he bought is faulty or does not live up to the manufacturer’s claim for it, the first step is to present the warranty (保单) or any other helpful records at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.

  • A simple and common method used by many consumers is to complain directly to the store manager. In general, the “ higher up” the consumer takes his complaint, the faster he can expect it to be settled. In such a case, it is usually settled in the consumer
  • Complaining is usually most effective when it is done politely but firmly, especially when the consumer can demonstrate what is wrong with the item. If this cannot be done, he will succeed best by presenting specific information as to what is wrong, rathe
  • A.how to make an effective complaint about a faulty item
  • B.how to deal with complaints from customers
  • C.how to settle a consumer’s complaint about a family item
  • D.how to avoid buying a faulty item
试题出自试卷《英语全日制专升本试题及答案(2)》
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