根据以上内容，回答1~5题。

Larry Freed attributed low customer satisfaction to the fact that

[A] consumers often failed to see theefforts made by Internet shops.

[B] customers' expectations exceed whatthe Internet shops are offering.

[C] consumer cognitive levels do not riseas easily as sellers believe.

[D] customers expect Internet merchantsto invest even more heavily.

Study the following two picturescarefully and write an essay of 160-200 words. In your essay, you should

1 ) describe the pictures briefly,

2) interpret the meaning of the pictures,and

3) give your comment.

You should write neatly on ANSWER SHEET2. (20 points)

Write a letter of complaints according to thefollowing situation: You bought an air conditioner and had it installed theother day, but you found that the air-conditioning didn' t work when it operated.Write a letter to

1) point out the malfunction and

2) suggest some solutions.

You should write about 100 words onANSWER SHEET 2. Do not sign your own name at the end of the letter. Use"Li Ming" instead. You don' t have to write the address. ( 10 points)

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根据以上内容，回答1~5题。

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