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A hotel does certain things to protect its guests and their possessions. For example, front desk agents should never give26,messages, or mail to anyone who does not show proper27.The hotel should also have a policy that28employees from29out guest information, such as room numbers,30callers or visitors.Most hotels have three levels of key security: emergency keys, master keys and individual guestroom keys. Only an31key can be used to get into all guestrooms, even those that32double-locked, so it is a very restricted key. Most employees have master keys that allow33to rooms that are not double-locked. Guests have one or two individual guestroom keys,34cannot open double-locked rooms, given to them by the front desk agent. Guests feel most35when they know that they can double-lock their doors from the inside. Guests having very36possessions may choose to use hotel safe deposit boxes, if they are available.Escape procedures are37concern of hotels,38emergencies. Most hotels have fire alarms or an alert system to39guests of danger. Hotels also have procedures for giving40aid to injured guests.

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  • A.possessions
  • B.guests
  • C.news
  • D.keys
试题出自试卷《旅游英语选读2013年10月真题试题及答案解析(00837)》
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