Passage 2

It is the vision (设想)of the Public Transit Police Department to achieve a transit system free from crime and disorder. It is designed to enhance safety, increase riders and preserve the quality of our system’s structure.

Transit has its own police force committed to the safety of its customers and drivers, serving seven counties and 85 cities in the region. There are 23 full-timeofficers, 146 part-time officers and five administrative (行政的) staff, devoted to one thing: public safety.

You’ve probably seen Transit Police officers patrolling (巡逻)bus routes in cars or on foot. During visits with drivers, Transit Police either ride along or they step on board to greet drivers and passengers.Sometimes officers patrol out of uniform—one could be on your next bus. The fare inspectors on Hiawatha light-rail trains are Transit Police officers.

Every new Public Transit bus has an onboard security camera. Videotapes from these cameras help Transit Police identify and charge criminals.

Downtown patrols built up in early 2002 have improved the quality of life for downtown residents and transit customers. Ten full-time police officers are assigned to the Minneapolis and St. Paul downtown areas, to ensure public security.

Downtown arrests have gone from 490 in April-September 2001 to 941 during the same period in 2002.

16、The responsibility of the police force of Public Transit is to______.

随时通过电子邮件告知客户最新的订单状态。(updated)

当提到在网上做生意时，很多人关心的一个主要问题就是财务信息。(when it comes to)

电子商务与移动商务之间的差距正在缩小。(gap)

这取决于你的服务条款。(terms)

网络聊天被当作是一种技术和客户支持。(customer support)

(71.) [The internet is profoundly(深刻地)changing consumer behaviour.] One in five customers walking into a Sears department store in America to buy an electrical appliance will have researched their purchase online—and most will know down to a dime what they intend to pay. (72. ) [More surprisingly, three out of four Americans start shopping for new cars online, even though most end up buying them from traditional dealers.] The difference is that these customers come to the showroom armed with information about the car and the best available deals. Sometimes they even have computer print-outs identifying the particular vehicle from the dealer’s stock that they want to buy.

Different countries have different habits. (73. ) [In Italy and Spain, for instance,people are twice as likely to buy offline as online after researching on the internet.] But in Britain and Germany, the two most developed internet markets, the numbers are evenly split. Forrester, a research consultant says that people begin to shop online for simple, predictable products, such as DVDs, and then graduate to more complex items. (74. ) [Used-car sales are now one of the biggest online growth areas in America.]

People seem to enjoy shopping on the internet, if high customer-satisfaction scores are any guide. (75. ) [Websites are doing ever more and cleverer things to serve and entertain their customers, and seem set to take a much bigger share of peopled overall spending in the future.]

We’ve seen an enormous_______(grow) in the number of businesses using the web.

A poet is one who can_______(convert) ordinary words into a meaningful and effective piece of writing.

—Can I be of any______(assist), madam?一Yes, do you sell these shoes in brown?

There is a lot of_______(confuse) about the new rules.