Hackers and other unauthorized individuals accessing information(31)your customers and personal and business financial information can create a myriad (32) problems including identity theft. In order to prohibit unauthorized sources (33)accessing all of this pertinent information, you should install a firewall, (34)blocks unauthorized access to your computer. (35)a firewall, you’re not in control of who is and isn’t allowed to access your computer and the information it contains.

随时通过电子邮件告知客户最新的订单状态。(updated)

当提到在网上做生意时，很多人关心的一个主要问题就是财务信息。(when it comes to)

电子商务与移动商务之间的差距正在缩小。(gap)

这取决于你的服务条款。(terms)

网络聊天被当作是一种技术和客户支持。(customer support)

(71.) [The internet is profoundly(深刻地)changing consumer behaviour.] One in five customers walking into a Sears department store in America to buy an electrical appliance will have researched their purchase online—and most will know down to a dime what they intend to pay. (72. ) [More surprisingly, three out of four Americans start shopping for new cars online, even though most end up buying them from traditional dealers.] The difference is that these customers come to the showroom armed with information about the car and the best available deals. Sometimes they even have computer print-outs identifying the particular vehicle from the dealer’s stock that they want to buy.

Different countries have different habits. (73. ) [In Italy and Spain, for instance,people are twice as likely to buy offline as online after researching on the internet.] But in Britain and Germany, the two most developed internet markets, the numbers are evenly split. Forrester, a research consultant says that people begin to shop online for simple, predictable products, such as DVDs, and then graduate to more complex items. (74. ) [Used-car sales are now one of the biggest online growth areas in America.]

People seem to enjoy shopping on the internet, if high customer-satisfaction scores are any guide. (75. ) [Websites are doing ever more and cleverer things to serve and entertain their customers, and seem set to take a much bigger share of peopled overall spending in the future.]

We’ve seen an enormous_______(grow) in the number of businesses using the web.

A poet is one who can_______(convert) ordinary words into a meaningful and effective piece of writing.

—Can I be of any______(assist), madam?一Yes, do you sell these shoes in brown?

There is a lot of_______(confuse) about the new rules.