customer care

一旦有人跟你联系，就要回应。(once)

工业革命改变了整个英国的社会结构。(modify, structure)

供水条件的改善会给健康带来巨大的影响。 (water supply, have an effect on)

那个计划一开始就注定要失败。(be doomed to)

我怎么也意想不到那个时候他会突然出现。(pop up)

information privacy

阅读下面的短文，然后把划线的句子翻译成汉语。

(71)[Customer Relationship Management (CRM) provides your company with new ways of better understanding and serving your customer.] In July 1998, when Intel began taking orders over the Internet, it also premiered a new Web-based system to deliver confidential documents to its B2B direct customers. (72) [This service, known as Information Desk, along with other new Web-based information delivery services, has enabled the company and its direct, indirect and channel customers to work together more efficiently.] In Intel’s case, there were several reasons for deploying CRM, including: 

· With Web-based information delivery, everyone can get important information at the same time no matter where they are located.

 · (73) [The first release of Intel’s information delivery system slashed document delivery time from as much as two to three weeks to an average of three days. Now, it’s a matter of minutes.]

· Extend reach without adding staff. Intel has added services to upwards of 75,000 global resellers.

· (74) [As a result of getting confidential documents faster, three-fourths of Intel’s direct customer engineers shaved a week or more off their product development cycle.]

When it came to designing the system, Intel used best-of-breed, off-the-shelf applications and modified them to meet the needs of their customers. Indirect customers received an Electronic Design Kit (EDK) to help develop their own products and solutions.

(75) [And because CRM is a field in which new applications appear frequently, it was important to develop a flexible software architecture and an agile hardware nfrastructure.] Intel runs its CRM systems on dual and 4-way Intel-based servers, with back-end databases distributed over 8-way Intel-based servers. This gives the company a powerful, flexible and highly available infrastructure.

global marketplace

direct billing

legal counsel