Passage 1
What causes a person to choose one store or one product over another? We know that a person weighs both positive and negative benefits of a product offer, but what elements are being evaluated? Let us look at a typical consumer situation. This story emphasized the necessity for viewing product offers broadly. It also serves as an introduction to packaging, branding, and customer service as product elements.Chuck Peterson went out to his car one cold day and found that the battery was dead. Chuck went back to his house and began immediately to search for a good place to buy a new battery (it was Saturday, so he had time). Chuck remembered seeing battery ads in the sports section of the newspaper, and so he took out his old papers and went through the ads. He found that several stores were having sales and was pleased, because one of his concerns was getting a good price.Since Chuck’s car was inoperative, he did not feel like going too far to get a new battery (although his neighbor offered to drive him wherever he wanted to go). Another concern, therefore, was finding a convenient store.Many different batteries were advertised in the paper at widely ranging prices. Chuck decided to stick to brand names with which he was familiar because he felt he would be able to get better service on a brand name item. Chuck decided to go to the local Sears store and get a battery that was on sale. He asked his neighbor to help him get his car started with booster cables and drove down to the Sears store nearest him. On the way he passed several gas stations and other stores that sold batteries.What can we learn from this example? First, notice that Chuck did not go to the nearest convenient place to buy batteries (local gas stations). Why not? Somehow Chuck had gotten the impression that gas stations had higher prices for their batteries. He also was not sure what brands the local stations carried. From Chuck’s case, we learn that people will often pass up one store to get the same or similar items at other stores if the closer stores do not advertise what brands they carry, do not create an image of good value, or do not seem interested in the buyer’s business.
Convenience shops are not necessary as customers always trust brand names.
By doing proper market research, most business mistakes could have been avoided.
In the most recent talks about farm trade, America has shown a new willingness to compromise on details, doubtless reflecting George Bush’s need for an economic success to boast of in his election campaign. Whatever the motive a spirit of compromise makes sense for America, since it stands to gain a lot more from a successful round than any other country. But the EC continues to hesitate—because of France. French farmers are violently opposed to the reform of the common agricultural policy (CAP) that Europe’s governments agreed to last May.
分值分配In the most recent talks about farm trade(1分),
America has shown a new willingness to compromise on details(1分),
doubtless reflecting George Bush’s need for an economic success to boast of in his election campaign(2分).
Whatever the motive a spirit of compromise makes sense for America(2分),
since it stands to gain a lot more from a successful round than any other country(2分).
But the EC continues to hesitate—because of France(1分).
French farmers are violently opposed to the reform of the common agricultural policy (CAP)(2分)
that Europe’s governments agreed to last May(1分).
Matador is a poor name because it has an unfavorable connotation in Puerto Rico, while Kodak is a good name because it has a favorable connotation in any language.
“Come alive out of the grave with Pepsi” is a proper translation of “Come alive with Pepsi”.
The paper—manufacturing firm met with enormous difficulty in Sicily because it hired an inefficient labor force.
Chuck might have gone to the nearest gas station if he had seen it advertising brand names on sale.
Passage 2
Doing business in another country may be extremely tricky. For example, merely asking the right question is sometimes crucial. In one reported case, a paper-manufacturing firm neglected to inspect some wooded land for sale in Sicily prior to its purchase. Only after the company had bought the land, built a plant, and hired a labor force did it realize that the trees were only knee-high and not suitable for making paper. The plant had to import logs.Numerous problems result from the failure to adapt packaging for different cultures. Sometimes only the color of the package needs to be altered to enhance a product’s sales. White, for instance, symbolizes death in much of Asia; green represents danger or disease in Malaysia. Obviously, use of these colors in these countries might produce negative reactions to products.Some product names travel poorly. American Motor’s Matador car might conjure up images of strength and power in America, but in Puerto Rico its name means “Killer”, an unfavorable connotation in a place with a high traffic fatality rate. When the gasoline company Esso realized that its name means “stalled car” in Japan, it understood why it had had difficulties in that market.However, some company names have travelled well. Kodak may be one of the most famous examples. A research team deliberately developed this name after searching for a word that was pronounceable everywhere but had no specific meaning anywhere.Many international advertising errors are due to faulty translations. The best translations embody the general theme and concept of the original ad campaign but do not attempt to be precise duplicates of the original slogan. Pepsi Co. learned this lesson when it reportedly discovered that its slogan “Come alive with Pepsi” was literally translated into German as “Come alive out of the grave with Pepsi”. And in Asia, it was translated as “Bring your ancestors back from the dead.” General Motors encountered problems in Belgium, where “Body by Fisher” was translated as “Corpse by Fisher”.Proper market research may reduce or eliminate most international business mistakes. Market researchers can uncover needs for product adaptation, potential name problems, promotional requirements, and proper market strategies. Good research techniques may even uncover potential translation problems.
International companies run the risk of failure if they overlook differences between countries.
Since Chuck’s car wasn’t working, his neighbor voluntarily offered to drive him to the Sears store nearest his house.
As the batteries advertised in the newspapers had similar prices, Chuck thought it wise to buy brand name battery.
It is difficult to judge what elements influence a buyer’s decision.
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