Question 32 to 35 are based on the following passage.

Step 1:

Use open-ended questionsFor a conversation to flow well, it ’ s important to ask open questions, these often start with “ how” , ” when” , ” why” , etc. Tryto avoid asking closed questions that can be answered with yes or no answer, because closed question tend to kill theconversation.

Step 2:

Listen activelyPeople speak at 100 to 175 words per minute, but they can listen intelligently at up to 300 words per minute. Since onlya part of our mind is paying attention. It is easy to go into mind drift — thinking about other things while listening to someone.The cure for this is active listening, which involves listening with a purpose.

Step 3:

Create a “ cocoon”If you ’ re finding it particularly difficult to concentrate on what someone is saying, try to imagine a “ cocoon ” arou ndyou and the person you ’ re listening to. Imagine that the cocoon is blocking out all outside distractions( 干扰 ), so you canreally focus on what they are saying.

Step 4:

Engage with the other personWhen someone is trying to get your attention, or engage you in a conversation, don ’ t turn your back on them, or answerover your shoulder. Instead, turn and face them, engage with them. Good communication is when you really engage. Whenyou are talking to people, observe your body language and your tone of voice. Remember to use gestures, look people in theeye and smile when you talk unless you are complaining about something.

32.Which of the following questions tends to kill a conversation according to the passage?