73． 【T3】

80． 客户服务已经是并将继续是一个主要的竞争因素。(competitive factor)

78． 这个小伙子偷偷把一块表塞进口袋，没让老师看到。(slip)

79． 如果不戒烟，你的咳嗽还会加重。(unless)

77． 我不去公园不是因为我不喜欢散步，而是因为我没有时间。(not…but)

75． 【T5】

76． 如果当时你听从我的劝告就不会陷入困境。(take advice)

73． 【T3】

74． 【T4】

72． 【T2】

【T1】Customer Relationship Management(CRM)provides your company with new ways of better understanding and serving your customer.In July 1998, when Intel began taking orders over the Internet, it also premiered a new Web-based system to deliver confidential documents to its B2B direct customers.【T2】This service, known as Information Desk, along with other new Web-based information delivery services, has enabled the company and its direct, indirect and channel customers |to work together more efficiently.In the following article, Intel explains how it decided a CRM system could benefit the company. In Intel's scale, there were several reasons for deploying CRM, including: With Web-based information delivery, everyone can get important information at the same time no matter where they are located. 【T3】The first release of Intel's information delivery system slashed document delivery time from as much as two to three weeks to an average of three days. Now, it's a matter of minutes.Extend reach without adding staff. Intel has added services to upwards of 75 000 global resellers. 【T4】As a result of getting confidential documents faster, three-fourths of Intel's direct customer engineers saved a week or more off their product development cycle.When it came to designing the system, Intel used best-of-breed, off-the-shelf applies and notified them to meet the needs of their customers. Indirect customers received an Electronic Design Dot(EDK)to help develop their own products and solutions. 【T5】And because CRM is a field in which new applications appear frequently, it was important to develop a flexible software architecture and an agile hardware infrastructure.Intel runs its CRM systems on dual and 4-way Intel-based servers, with back-end databases distributed over 8-way Intel-based servers. This gives the company a powerful, flexible and highly available infrastructure.

71． 【T1】