We assure you________our full attention________settling your claim.

尊敬的先生：

我们已收到由“东方”号轮运送的第678号订单的500台电风扇，谢谢。

我们非常感激你方及时执行我们的订单，但遗憾的是，经我处商检局检验，九台电扇破裂且受损严重，显然已无法当新品出吿。

因我们的客户急需这批电扇，我们不得不将破损货物退回你处调换，费用由你们承担。

请尽快发运替换货品。

                                             ⅹⅹⅹ谨上

我方会将你方AE2号订单按发票金额的110%投保至目的港。

复验的结果显示这批货物是不符合出口标准的。

随函附上含提单、发票和装箱单的装运单据副本。

该信用证在有效期内出运后15天在中国议付有效。

此报盘不受约束，以我方最后确认为准。

After having the cases examined, we found that they were not strong enough to stand long distance transportation.

Breakage is a special risk, for which an extra premium will have to be charged.

We will make an exception and accept delivery against D/P at sight.

It is in view of our friendly business relations that we are prepared to meet your claim for the short weight.