旅游英语选读2017年4月真题试题及答案解析（00837）

The tourism and hospitality industry in China faces a number of issues. For example, there had been a longstanding need to improve the quality of travel services in China, which has drawn the government’s attention, strengthening three specific areas of the tourism industry: facilities, products and services. The supervision and management of service quality is also one of the eight key responsibilities of the China National Tourism Administration. These policies demonstrate the importance of service quality for the development of China’s tourism and hospitality industry. In order to improve service quality, we need to study the association between service quality and value creation and the relationship between service quality and customer satisfaction.

较不发达国家

People travel for some different purposed.Some people travel entirely for the purpose or recreation or pleasure on holiday. Some people travel for reasons of health. Other people travel to visit friends or relatives. Still others travel in order to educate themselves in accordance with the old idea that travel is broadening. All of these people are generally considered tourists since the main reason for their trips is recreation. Tourist statistic also include people who are travelling on business. They are business people and government officials on specific tasks as well as people attending meeting or conventions. Others travel for personal business such as shopping, medical or legal things and educational study.

行李票

单位成本

旅游战略规划

游戏室

市场营销工具

缆车

销售部

专项旅游

劳动密集型产业

industry code of conduct

flag carrier

purchasing power

hard currency

skyscraper hotel syndrome

brand loyalty

roadside inn

air fares

terminal facility

They are going to_____ a school for deaf-mutes.

culinary arts

Due to the backward management, the hotel is losing money. You must find a new manager to_____ the business.

It is really hard to say how long it will take the students to finish the book. It_____ their ability.

They believe that these principles can be_____ the tourism industry.

He has been_____ the English Department.

The manager finally succeeded in_____his employees the importance of providing good quality guest service.

Increases in incomes and leisure time the growing demand for tourism both at home and abroad.

Young people should learn to_____right_____ wrong.

In order to meet changing needs of customer, the Research and Development Department has to_____ new products.

40_____

• A.at
• B.in
• C.for
• D.with

The teacher her class a short video show.

39_____

• A.It
• B.This
• C.There
• D.That

38_____

• A.stop
• B.hold
• C.stay
• D.step

37_____

• A.Some
• B.We
• C.They
• D.Those

35_____

• A.get
• B.be
• C.become
• D.sell

34_____

• A.immoral
• B.criminal
• C.illegal
• D.irregular

36_____

• A.parked
• B.picked
• C.passed
• D.packed

33_____

• A.of
• B.for
• C.by
• D.within

32_____

• A.all
• B.it
• C.them
• D.such

31_____

• A.unconscious
• B.unaware
• C.unfamiliar
• D.unknown

29_____

• A.but
• B.so
• C.because
• D.as

30_____

• A.turn
• B.return
• C.case
• D.fact

28_____

• A.an
• B.some
• C.the
• D.one

Customs officers at a London airport yesterday found 50000 pounds worth of drugs which were being smuggled(走私)into Britain in boxes marked “Urgent Medical Supplies.” The authorities might have suspected for some time26drugs would be brought into the country in this way. The operation is believed to be the work of a27international group. Four men were arrested at28airport and held for questioning.29it is unlikely that they are the organizers. In30they declared that they were31of what the boxes contained and had acted in good faith in bringing32into Britain.This is the third time33six months that attempts have been made to smuggle34goods through Customs by declaring them to35medical supplies. They are frequently36in special containers and a note is given that they may be damaged if they are not handled with care. “37are determined to put a38to this practice,” said one of the Customs officers today. “39is no way these people are going to get away40this any longer. We have the full co-operation of the international police to track down the main source of supply.”

26_____

• A.what
• B.that
• C.although
• D.when

27_____

• A.well-constructed
• B.well-designed
• C.well-composed
• D.well-organized

What would be the best title for the passage?

• A.Business and people
• B.Business Goes Green
• C.Shopping Habits Are Changing
• D.Supermarkets and Green Products

In the last paragraph, the sentence “gradually business is cleaning up its act” means _____ .

• A.it’s easier to do business than before
• B.companies are taking actions to clean their products
• C.companies are taking actions to clean up its team
• D.companies are becoming more environmentally responsible

Being “green”, a product must have the following feature EXCEPT .

• A.being safe to the environment
• B.being easy to be recycled
• C.being made friendly
• D.being easy to be disposed

Now, the companies have a tendency to .

• A.put pretty labels on their products
• B.advertise their products
• C.produce environment-friendly products
• D.emphasize the selling points of their products

In the last sentence of the passage, “do so “refers to _____ .

• A.“expose ourselves to stress”
• B.“find ways to deal with stress”
• C.“remove stress from our lives”
• D.“establish links between diseases and stress”

(2)

2015 Climate Change Conference held in Paris attracts the world’s attention to the pollution problems, which calls for the urgent actions of the people and companies.

Many cities around the world today we heavily polluted. Careless methods of production and lack of consumer demand for environment-friendly products have contributed to the pollution problem. One result is the millions of tons of glass, paper and plastics, and these are difficult to get rid of.

However, today, more and more consumers are choosing “green” and demanding that the products they buy should be safe for the environment. Before they buy a product, they ask questions like these, “Will this shampoo damage the environment?” “Can this metal container be reused or can it only be used once?”

• A recent study shows that two out of five adults now consider the environment safety of a product before they buy it. This means that companies must now change the way they make and sell their products to make sure that they are “green”, that is , friendl
• A.Mass production of goods.
• B.Lack of consumer demand for green products.
• C.Tons of glass, paper and plastics.
• D.No supply of green products.

Which of the following statement about stress is TRUE?

• A.We can find some ways to avoid stress.
• B.Stress is always harmful to people.
• C.It is easy to change the habit of keeping oneself busy with work.
• D.Different people can withstand different amount of stress.

According to the writer, the most important character for a good manager is his _____ .

• A.not fearing stress
• B.knowing the art of relaxation
• C.high sense of responsibility
• D.having control over performance

In line & Paragraph 3, “such a reaction” refers back to _____ .

• A.“making a choice between flight or fight”
• B.“reaction to stress both chemically and physically”
• C.“responding to crises quickly”
• D.“losing heart at the signs of difficulties”

(1)

• As the pace of life continues to increase, we are fast losing the art of relaxation. Once you are in the habit of rushing through life, being on the go from morning till night, it is hard to slow down. But relaxation is essential for a healthy mind and bo
• A.they do not know how to enjoy themselves
• B.they do not believe that relaxation is important for health
• C.they are travelling fast all the time
• D.they are becoming busier with their work

The services provided by airlines can be divided into three distinct categories: scheduled services, charter services and _____ .

• A.“frequent” programs
• B.air taxi services
• C.executive aircraft
• D.extra free travel

Cruises can be divided into three main categories depending on the _____ .

• A.destination resorts
• B.cruise lines
• C.duration of the trips
• D.transatlantic ship traffic

Business travel trends to be all the following EXCEPT _____ .

• A.price elastic and seasonal
• B.big-city orientated
• C.influenced by business related attractions
• D.tailored to each executive’s needs

If the agency is to succeed, _____ become(s) paramount.

• A.good management
• B.good services
• C.Both A and B
• D.intelligence of the agent

_____ refers to visits to a country by nonresidents.

• A.Inbound tourism
• B.Outbound tourism
• C.Internal tourism
• D.Domestic tourism

Young couples, whatever their job or income status, with small children may find it difficult to _____ .

• A.travel abroad
• B.visit neighboring cities
• C.do shopping
• D.have train trip

Travelers of interest to the industry are usually classified into those whose travels require the use of _____ accommodation and those whose trips last less than one day.

• A.weekend
• B.holiday
• C.overnight
• D.daily

The World Tourism Organization attempts to _____ tourist policies among nations through formulating and applying principles of international tourism.

• A.make
• B.raise
• C.provide
• D.harmonize

Tourist expenditures have direct, indirect and induced effects on a/an economy.

• A.accommodation
• B.destination
• C.transportation
• D.recreation

The holiday is _____ and can be purchased at prices that are competitive with mass-produced holidays.

• A.bought
• B.flexible
• C.happy
• D.tired

As in any business, there must be one person called ___ who is highly trained, capable of directing a complex successful hotel.

• A.assistant manager
• B.resident manager
• C.vice manager
• D.general manager

For the domestic market, _____ is an extension of domestic tourism.

• A.inbound tourism
• B.outbound tourism
• C.business tourism
• D.internal tourism

Travel and tourism have grown from an activity limited to the privileged rich into its present day industry having major ___ _____ significance.

• A.social and technical
• B.social and economic
• C.economic and technical
• D.social and political

The development of domestic tourism is a necessary _____ for the development of outbound international travel.

• A.formation
• B.foundation
• C.form
• D.fortune

The removal of coral, either for souvenirs collected by the public or for commercial sale by tourist enterprises, _____ some coastal regions of Australia elsewhere.

• A.develops
• B.threatens
• C.promotes
• D.improves